Privacy Policy
Last updated: November 2025
GDPR Compliant
This privacy policy complies with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. Your privacy rights are protected.
1. Introduction
Iskrex Tools is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website iskrextools.com or use our services.
We are a data controller based in Slovenia, European Union, and we process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian data protection laws.
By using our website or services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Register an account: Company name, contact person name, email address, phone number, business address, VAT number
- Place an order: Billing and shipping addresses, payment information (processed securely by our payment providers)
- Contact us: Any information you include in emails, contact forms, or phone conversations
- Request a quote: Project details, specifications, and requirements
- Subscribe to communications: Email address and communication preferences
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, time spent on pages, click patterns, referring URLs
- Location data: General geographic location based on IP address
- Cookies and similar technologies: See Section 6 for details
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Contract Performance
- Processing and fulfilling your orders
- Managing your account
- Providing customer support
- Sending order confirmations, shipping updates, and invoices
3.2 Legitimate Interests
- Improving our website and services
- Analyzing usage patterns and trends
- Preventing fraud and ensuring security
- Sending relevant product information and updates (B2B communications)
3.3 With Your Consent
- Sending marketing communications (where consent is required)
- Using cookies for analytics and personalization
3.4 Legal Obligations
- Complying with tax and accounting requirements
- Responding to legal requests from authorities
- Maintaining records as required by law
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
4.1 Service Providers
- Payment processors: To securely process your payments (e.g., Stripe, Revolut)
- Shipping carriers: To deliver your orders
- Email service providers: To send transactional and marketing emails
- Hosting providers: To host our website and store data securely
- Analytics providers: To understand website usage
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
5. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:
- EU-approved Standard Contractual Clauses
- Adequacy decisions by the European Commission
- Other legally approved transfer mechanisms
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website.
6.1 Types of Cookies We Use
| Type | Purpose |
|---|---|
| Essential | Required for website functionality, login, and shopping cart |
| Analytics | Help us understand how visitors use our website |
| Functional | Remember your preferences and settings |
6.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies
- Clear all cookies when you close your browser
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Account data: Retained while your account is active and for 3 years after closure
- Order data: Retained for 7 years for tax and accounting purposes
- Marketing preferences: Retained until you withdraw consent
- Website analytics: Retained for 26 months
8. Your Rights Under GDPR
Under the GDPR and applicable data protection laws, you have the following rights:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restriction
Limit how we process your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to processing based on legitimate interests
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
You also have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia or another supervisory authority in your jurisdiction.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
10. Children's Privacy
Our website and services are intended for business users and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the Last updated date at the top of this policy
- Sending an email notification for significant changes (where appropriate)
We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:
Iskrex Tools - Data Protection
Email: [email protected]
Phone: +386 41 321 169
Location: Slovenia, European Union
For data protection inquiries, please include Privacy or GDPR in the subject line of your email.